How is my money protected?

 

Ignite Payments is equipped to address the key protection issues of both traditional and Internet merchants, including fraud, loss prevention and chargebacks. The company uses state-of-the-art security technology, and the Global Gateway uses Secure Sockets Layer (SSL) technology – designed to protect all merchants and payment information.


 

 How do I add an Entitlement such as American Express® to my account?

 

 

Please contact our customer service department at 888-333-5450, option 2. They will put together and send you an Entitlement addendum which shows all of the rates and fees associated with that Entitlement. Once the signed addendum is received back, it will be forwarded to the corporate office for processing and approval.

 

You can also email our customer support team with your inquiry at teamignite@ignite-sa.com


 

How can I verify deposit or chargeback information?

 

You can obtain this information by calling our corporate office (877-274-7915**, option 5) or by logging into your My Merchant Office account.