How is my money protected?


Ignite Payments is equipped to address the key protection issues of both traditional and Internet merchants, including fraud, loss prevention and chargebacks. The company uses state-of-the-art security technology, and the Global Gateway uses Secure Sockets Layer (SSL) technology – designed to protect all merchants and payment information.


What are non-qualified fees, and why am I billed for them?


The fees on your account are based upon the qualification of your transactions for certain reduced interchange fee as set by the applicable card association. If a transaction fails to qualify for the reduced interchange fee, the transaction is processed at the higher applicable interchange rate.


You can receive non-qualified fees for various reasons. Some include hand-keying transactions into the terminal in a face-to-face environment, not entering address information and card verification codes for keyed transactions, settling transactions more than 24 hours from the time the card was authorized, and accepting a corporate/business card. These fees are billed through MasterCard® and Visa®, and they can be avoided. For further information regarding specific charges, please contact our corporate office at 877-274-7915**.


My terminal displayed a decline message. What does this mean?


The cardholder’s issuing bank is declining the transaction. You will need to ask for another form of payment and advise the cardholder to contact the issuing bank with any questions.