How is my money protected?


Ignite Payments is equipped to address the key protection issues of both traditional and Internet merchants, including fraud, loss prevention and chargebacks. The company uses state-of-the-art security technology, and the Global Gateway uses Secure Sockets Layer (SSL) technology – designed to protect all merchants and payment information.


 How do I add an Entitlement such as American Express® to my account?



Please contact our customer service department at 888-333-5450, option 2. They will put together and send you an Entitlement addendum which shows all of the rates and fees associated with that Entitlement. Once the signed addendum is received back, it will be forwarded to the corporate office for processing and approval.


You can also email our customer support team with your inquiry at


 My terminal is prompting for an address and zip code. What does this mean?


The terminal will prompt for this information if your transaction is being manually or key entered. You will need to enter the first five digits of the number portion of the customer’s address and zip code. Address Verification Service (AVS) is used as a security precaution primarily for mail and telephone orders. AVS does not guarantee a transaction.